Returns. To be eligible for a return, your item must be unused and in the same condition that you received it.  It must not be worn, washed or altered in any way. Items must not have any marks, damage, odour, hair and must be in original condition or

ReturnsTo be eligible for a return, your item must be unused and in the same condition that you received it. &#xA0;It must not be worn, washed or altered in any way. Items must not have any marks, damage, odour, hair and must be in original condition or the return/exchange will be refused. It must be returned to us within 30 days of receiving your order.Sale items are only available for exchange depending on stock availability. Important informationIt is unfortunately not possible to return two different orders in one parcel. If you need to return a second order, please register it separately and use two different shipping labels and parcels. Buy one, get one promotionThe free items within this promotion cannot be returned or exchanged. For the paid items within this promotion, a store credit will be given worth the item price during this promotion. Refunds are only available, if the paid and free items are returned together. Please contact our customer care team, if you should have any issues with your purchased items. Gifts &amp; Free itemsGifts &amp; Free items are exempt from returns. Please contact our customer care team, if you should have any issues with your received items. How do I submit a return?Having to return something can be annoying &#x2013; we know. So, we have tried to make this process as easy as possible for you. Simply click <a href="https://www.powerleteclo.com/pages/returns-policy" target="_self">here.</a> (https://www.powerleteclo.com/pages/returns-policy)Follow the steps on our website.Download and print out the return label and return form. Add the return form to your package and stick the label on the front of your package. Please note that this a pre-paid label.Bring your package to the carrier or schedule a pickup for your package with the carrier (only available in certain countries).Keep your return postage receipt and your tracking number until your return has been processed. We recommend that you use a tracked shipping service.Received a wrong or faulty itemIf you received a wrong/faulty item, please contact us immediately within 48 hours with the following information:Your order number.Pictures of the wrong/faulty item and the packaging.Please make sure to keep the delivery slip and also make pictures of the outside and inside of your package. We will find a solution for you as fast as possible!Please only return the wrong item, if our customer care team asks you to.

RETURNS

We will issue your refund once your return arrives in our warehouse and has passed our quality test. Note that it can take 5-7 business days for your return to be processed. Please allow further 4-6 business days for your refund to show in your bank

We will issue your refund once your return arrives in our warehouse and has passed our quality test. Note that it can take 5-7 business days for your return to be processed. Please allow further 4-6 business days for your refund to show in your bank account.We only offer refunds onto the original payment method used to make the order.For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

REFUNDS

Exchanges must be done within 30 days of receiving your order. Exchanges are subject to our returns policy. It must not be worn, washed or altered in any way. Items must not have any marks, damage, hair and must be in original condition or the return

Exchanges must be done within 30 days of receiving your order. Exchanges are subject to our <a href="https://www.powerleteclo.com/pages/returns-policy">returns policy</a>. It must not be worn, washed or altered in any way. Items must not have any marks, damage, hair and must be in original condition or the return/exchange will be refused.Start your exchange <a href="https://www.definedapparel.co.uk/a/returns" target="_self">here</a>.&#xA0;

EXCHANGES

Anything accidentally or incorrectly returned our way (that’s not a Powerlete item) will be the responsibility of the sender, not Powerlete. Items will be kept for 14 days and then disposed of. Please do contact us should this happen and we’ll always

Anything accidentally or incorrectly returned our way (that&#x2019;s not a Powerlete item) will be the responsibility of the sender, not Powerlete. Items will be kept for 14 days and then disposed of. Please do contact us should this happen and we&#x2019;ll always do our very best to help out, but unfortunately can&#x2019;t make any promises!

I'VE SENT BACK A NON POWERLETE ITEM. WHAT DO I DO?

Unfortunately, it is not possible to return two different orders in one package, we therefore kindly ask you to return your orders separately and to register each one of them on our return page.

Unfortunately, it is not possible to return two different orders in one package, we therefore kindly ask you to return your orders separately and to register each one of them on our return page.

CAN I RETURN 2 ORDERS IN ONE PACKAGE?

If you want to be able to track your return package, make sure to keep your postage receipt once you have handed over your package to the carrier. You should be able to find the tracking number printed on the receipt. To track the status of your retu

If you want to be able to track your return package, make sure to keep your postage receipt once you have handed over your package to the carrier. You should be able to find the tracking number printed on the receipt.To track the status of your return:1. Go to the carrier&#x2019;s website2. Look for the tracking section3. Enter your tracking numberThe latest tracking update will let you know if your package is still on its way to us or if it has already reached the warehouse (London/United Kingdom). Please note that it can take 5-7 business days for your return package to be processed once it has reached our warehouse.

HOW CAN I TRACK THE STATUS OF MY RETURN?

Items must be in new and unworn condition, as well as being complete with their original packaging. Returns with signs of use will be rejected. Any sign of scent (including deodorant) or any hair (human or animal) will result in the return being reje

<ol id="isPasted"><li style="font-size: 16px;">Women&#x2019;s swimwear can only be returned if the hygiene seal is still intact.</li><li style="font-size: 16px;">Men&#x2019;s swimwear can&#x2019;t be returned for hygiene reasons.</li><li style="font-size: 16px;">Underwear can be returned as long as the hygiene strip has not been removed.</li><li style="font-size: 16px;">If an item is marked as Final Sale, this item is non-returnable.</li><li style="font-size: 16px;">Socks can be returned if they are sealed in their original packaging.</li></ol>Items must be in new and unworn condition, as well as being complete with their original packaging. Returns with signs of use will be rejected.Any sign of scent (including deodorant) or any hair (human or animal) will result in the return being rejected.If you have requested an exchange for an item which is more expensive then your return item, you will be able to upgrade the exchange when submitting this on our exchange portal.Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

WHAT ITEMS CAN I RETURN?

Products purchased from a Powerlete event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.

Products purchased from a Powerlete event will be refunded with store credit in the full amount. We don&#x2019;t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.

POP-UP STORES RETURN POLICY

Items marked as final sale are only available for exchange of the same item. This also subject to availability.

Items marked as final sale are only available for exchange of the same item. This also subject to availability.

RETURNS

RETURNS

REFUNDS

EXCHANGES

I'VE SENT BACK A NON POWERLETE ITEM. WHAT DO I DO?

CAN I RETURN 2 ORDERS IN ONE PACKAGE?

HOW CAN I TRACK THE STATUS OF MY RETURN?

WHAT ITEMS CAN I RETURN?

POP-UP STORES RETURN POLICY

CAN I RETURN SALE ITEMS?