RETURNSUpdated 2 years ago

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must not be worn, washed or altered in any way. Items must not have any marks, damage, odour, hair and must be in original condition or the return/exchange will be refused. It must be returned to us within 30 days of receiving your order.

Sale items are only available for exchange depending on stock availability.

Important information

It is unfortunately not possible to return two different orders in one parcel. If you need to return a second order, please register it separately and use two different shipping labels and parcels.

Buy one, get one promotion

The free items within this promotion cannot be returned or exchanged. For the paid items within this promotion, a store credit will be given worth the item price during this promotion. Refunds are only available, if the paid and free items are returned together. Please contact our customer care team, if you should have any issues with your purchased items.

Gifts & Free items

Gifts & Free items are exempt from returns. Please contact our customer care team, if you should have any issues with your received items.

How do I submit a return?

Having to return something can be annoying – we know. So, we have tried to make this process as easy as possible for you.

Simply click here. (https://www.powerleteclo.com/pages/returns-policy)

Follow the steps on our website.

Download and print out the return label and return form. Add the return form to your package and stick the label on the front of your package. Please note that this a pre-paid label.

Bring your package to the carrier or schedule a pickup for your package with the carrier (only available in certain countries).

Keep your return postage receipt and your tracking number until your return has been processed. We recommend that you use a tracked shipping service.

Received a wrong or faulty item

If you received a wrong/faulty item, please contact us immediately within 48 hours with the following information:

Your order number.

Pictures of the wrong/faulty item and the packaging.

Please make sure to keep the delivery slip and also make pictures of the outside and inside of your package. We will find a solution for you as fast as possible!

Please only return the wrong item, if our customer care team asks you to.