DELIVERY
PACKAGE WAS NOT DELIVERED
I was not at home when my package came. If your package couldn’t be delivered, we recommend contacting the carrier directly. This prevents your package from being returned to us, which will result in longer waiting time. The carrier will try to re-de
TRACKING
Please find all our shipping times and rates here. As soon as your package has been fulfilled and shipped, the tracking information will be provided via e-mail. Please note, that the dispatch time for paid orders is up to 48 hours. The dispatch time
DISPATCH TIME
The dispatch time is how long our warehouse needs to prepare an order for shipping. Our dispatching takes up to 48 hours* and is to be added on top of the delivery time. *Black Friday/Summer Sale/Holidays:. During these busy periods, our warehouse re
SPECIAL ADDRESSES (MILITARY BASES)
Delivery not possible. Delivery is not possible to:. Military bases (US, international). Post office boxes. Addresses that have not been provided in Latin letters. Workplace. Please make sure, that you have added the company name to the delivery addr
CUSTOMS & IMPORT FEES
All our products are shipped from UK. The possibility might occur, that once your package arrives in your country it might be subject to duty fees. Powerlete has no influence on local duty fees and import regulations. Duty and import fees are to be p
SHIPPING CONFIRMATION
Your shipping confirmation will be sent, as soon as your package leaves our warehouse. Please note, that processing times are 1-3 business days. Please go to "Shipping“ in our Help Center for further information.